Shipping Policy

Order Processing Time

Orders placed before 2 PM CST on business days are processed and shipped the same day, Monday - Friday.

Orders placed after 2 PM CST are processed and shipped the next business day.

Business days are Monday through Friday. Saturday and Sunday are not business days.

Address Verification: If Shopify suggests an update to your shipping address, we may contact you for confirmation before shipping. This may slightly delay processing.

Shipping Methods

USPS Ground Advantage & USPS Priority Mail
  • Most orders ship via USPS Ground Advantage and typically arrive within 3-5 business days.
  • Orders sent to P.O. Boxes ship via USPS Priority Mail and generally arrive within 1-3 business days.
UPS Next Day Air
  • Orders must be placed by 2 PM CST to qualify for next-business-day delivery.
  • UPS does not deliver on Saturdays. Friday orders placed before 2 PM CST typically arrive Monday.
UPS 2nd Day Air
  • Orders must be placed by 2 PM CST for delivery by the second business day.
  • Thursday orders typically arrive Monday. Friday orders typically arrive Tuesday.

Need Your Order By Friday?

  • Order by 2 PM CST Thursday with UPS Next Day Air for Friday delivery.
  • Order by 2 PM CST Wednesday with UPS 2nd Day Air for Friday delivery.
  • Carrier holidays may add an additional business day to your estimated delivery date.

Free Standard Shipping on Orders Over $100

Orders totaling $100 or more qualify for free standard shipping. No promo code is required.

Free shipping is sent via USPS Ground Advantage and typically arrives within 3-5 business days, excluding holidays.

Tracking Updates

Tracking information can occasionally be delayed even while your package is moving through the carrier network.

  • Missed scans: Packages may not be scanned at every transit point.
  • Carrier delays: Packages may move between facilities before tracking updates.
  • System limitations: USPS and UPS tracking may not update in real time.

A lack of tracking updates does not necessarily mean your package has stopped moving.

Delivery Delays

We understand shipping delays are frustrating. Once USPS or UPS picks up your package from our facility, carrier-related delays are outside of our control.

Common causes include:

  • Severe weather or extreme temperatures
  • High holiday or promotional volume
  • Incorrect or incomplete shipping addresses
  • Carrier facility or mechanical issues
  • Carrier staffing shortages or operational delays
  • Government holidays. If a holiday falls within your package's transit timeframe, an additional business day may need to be added to the estimated delivery date.

Reshipping & Address Accuracy

  • Customers are responsible for providing a complete and accurate shipping address, including apartment or suite numbers and the correct ZIP code.
  • If a package is delayed, returned, or declared undeliverable due to an incorrect or incomplete address entered at checkout, the customer is responsible for the reshipping fee.
  • If the customer chooses not to pay the reshipping fee, a refund minus the original shipping cost will be issued once the package is returned to our facility.
  • Common causes include typos, missing apartment or suite numbers, outdated addresses, unclaimed packages, and carrier delays caused by an inability to complete delivery.

Shipping Protection

At KBomb Kratom, we prioritize the safe and timely delivery of your order. Optional Shipping Protection is available at checkout for added peace of mind.

What's Covered:

  • Lost Packages: If the carrier confirms your package was lost in transit, we will replace the item or issue store credit.
  • Stolen Packages: If tracking shows "Delivered" and your package cannot be located, we offer a one-time courtesy replacement. A signed affidavit and valid photo ID are required.
  • Damaged in Transit: If your order arrives visibly damaged, we will replace the affected item or provide store credit. Photo evidence is required.

Heat-Sensitive Products

Due to summer heat, we recommend UPS 2nd Day Air for orders containing Softgels. Heat-related damage is not covered when UPS 2nd Day Air is not selected.

If Softgels arrive melted or clumped, refrigerate until cooled, then gently shake the bottle to help separate the contents.

Damaged Items in Transit

To request a replacement for an item damaged in transit:

  1. Email info@kbombkratom.com within 3 days of delivery with photo evidence of the damage.
  2. Once approved, a prepaid return label will be emailed to you.
  3. Return the damaged item using the provided prepaid return label.
  4. Once the returned item has been received and inspected, your replacement will be processed and shipped.
Have Shipping Protection? Protected orders may qualify for a replacement or refund once the claim is approved without waiting for the damaged item to be returned.

Shipping Restrictions

We do NOT ship Kratom to the following states and locations:

  • Alabama
  • Arkansas
  • Louisiana
  • Indiana
  • Rhode Island
  • Vermont
  • Wisconsin
  • San Diego, CA
  • Jerseyville, IL
  • Union County, MS
Note: This list is not exhaustive. Certain products may have additional shipping restrictions. If an item cannot be shipped to your location, you will be notified at checkout.

Back Orders

If an item in your order is unexpectedly out of stock, we will notify you by email. Available items will ship immediately, and the out-of-stock item will ship once it becomes available.

Questions?

If you have questions about your order or shipping status, email us at info@kbombkratom.com.