What is the Re-Shipment Fee and when is it applied?

The Re-Shipment Fee is a charge applied when a package needs to be reshipped due to reasons such as incorrect address or refusal to accept delivery. It covers the costs associated with processing and sending the product again.

How much does the Re-Shipment Fee typically cost?

The Re-Shipment Fee varies depending on the shipping destination and the size of the package. Please refer to our detailed fee schedule or contact customer service for specific pricing.

Can I avoid the Re-Shipment Fee by providing the correct address?

Yes, ensuring that you provide accurate and complete shipping information at checkout can help prevent the need for reshipment and avoid the associated fee.

What should I do if I want to request a reshipment and I’ve been charged a Re-Shipment Fee?

If you believe the reshipment is necessary, please contact our customer support with your order details. We will review your case and assist you in processing the re-shipment and fee refund if applicable.

Are there any circumstances where the Re-Shipment Fee is waived?

The Re-Shipment Fee may be waived if the delay or need for reshipment is due to an error on our part, such as a mistake in the shipping details or product damage. Please contact support to discuss your situation.

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